How It Works
Mac Support | Windows Media and iTunes Support on a Windows PC | Android Support on PC and Mac | Mobile Device Support | Activation Codes | System Requirements | Title Specific Support | Contact Customer Support
Go to "Help" in the top toolbar, and then click on "Check for Updates". If you have not yet upgraded to the latest version of iTunes, you will be prompted to do so. Click "Download iTunes" in the pop-up window. Accept the license agreement, and your download should begin. You will need to restart your computer for updates to take effect.New iTunes Users
Upgrade to the latest version here: http://www.apple.com/itunes/download/. If you have upgraded to the latest version of iTunes and restarted your computer, and you are still experiencing difficulties transferring via iTunes, please contact customer support at email@example.com or dial (866) 520-6606.
A. Users should upgrade to the latest version of iTunes to transfer their Digital Copy using the iTunes format.
A. In the iTunes window, go to the “Store” menu at the top of the screen and click “Authorize Computer.” Input your iTunes Store account information and click "Authorize." A message should appear saying the computer is already authorized. Click “OK” in that window and the file should play correctly. At that point, you will only need to re-sync your iPod to your iTunes library. If you continue having difficulty, please contact iTunes directly.
A. If you receive a message similar to the ones below please follow these steps:
For further support transferring an iTunes Digital Copy, please visit: http://support.apple.com/kb/HT1539For further support transferring to Android device please refer to the Android Support section of this site.For further support transferring to Android device please refer to the Android Support section of this site or visit Google’s Android Market web site for Android Application support including “Getting Started” and “Troubleshooting” tips. To access the page, paste the following address you’re your web browser:http://www.google.com/support/androidmarket/bin/topic.py?hl=en&topic=1100168&parent=TopLevel.
A. Digital Copy enables buyers of Blu-ray and DVD titles to receive a digital version of the movie on their Mac or Windows PC, or to transfer the movie to their Android device or other video-enabled Mobile Device.
A. Digital Copy is a fast and easy way to enjoy your favorite movies, anytime, anywhere on your PC, Mac, Android device or other video-enabled mobile device. Movie watchers who enjoy their favorite Blu-rays and DVDs from the comfort of their living room can also enjoy their favorite movies on the go by bringing a Digital Copy with them wherever they go.
A. Digital Copy works in the following steps:
A. Ensure your drive has a "DVD" symbol; this is required to do the transfer and play back the special features. If you have a valid, functioning DVD drive, the disc should automatically play, and a window should load with the options to play or transfer the movie. If this does not work, please follow these additional steps to manually load your menu: On a Windows PC: Go to My Computer > Double-Click the icon where your DVD Drive is displayed. On a MAC: Launch the Finder and click the disc icon in the sidebar area.
A. You will be notified the process was canceled and will be given the option to retry or reenter your code. Follow instructions on how to transfer the Digital Copy again. Possible Solution Check List:
A. For Windows Media and Android: Activation codes can be used once to transfer your Digital Copy to your computer. If your Digital Copy is deleted and a second transfer is attempted, the unique code will not work. It is recommended to back up your files to avoid losing your Digital Copy.For iTunes: Standard iTunes usage rules apply.
A. The total time will vary depending on the speed of your DVD-ROM drive and internet connection.
A. The total time will depend on the speed of your DVD-ROM drive, the connection cable and your mobile device.
A. You will receive a "Transfer Complete" message for Windows Media and Android, and a Download Complete message in iTunes - which is under the 'Downloads' folder in iTunes.
A. For Windows Media, after a successful transfer, your movie will live within the Windows Media Player library. Simply launch Windows Media, and choose your movie from the play list.For iTunes, your movie will live within the iTunes library. Simply navigate to the 'Movies' folder within iTunes, and choose your movie from the play list.For Android playback, the movie lives only on your Android device. After you have obtained the Fox Digital Copy application from the Android marketplace, simply launch the application on your device and the movie will appear in the playlist.
A. The Windows Media movie file is viewable on Windows Media Player version 10 or later. The iTunes file can be viewed on iTunes 7.6 or later as required by iTunes.
A. It is highly recommended that you upgrade by going to the following URL: http://drmlicense.one.microsoft.com/Indivsite/en/indivit.asp. This page lets you upgrade the security components of your digital media player so you can play protected files on your computer. This may also assist you with any DRM related errors you may experience due to an outdated version.
A. Simply select "Play Movie" from the menu, which should launch your default DVD Player. Or, you may close the window that appears upon insertion of the DVD and manually launch your preferred DVD Player. On a Mac, Apple DVD player will automatically start upon disc insertion.
A. On a Mac, Apple DVD player will automatically start upon disc insertion. Simply quit Apple DVD player, and you should be presented with the Fox Digital Copy application, which will guide you through the steps of redeeming your Digital Copy.
A. Once you get your Digital Copy, it is yours to keep. You can view your movie as many times as you like.
A. Your movie is non-transferable and is tied directly to your computer and will not play if transferred to other computers.
A. If you select Windows Media Player format, you can transfer your movie to one computer and one compatible Mobile Device or Android as set forth in the end user license agreement (Terms & Conditions). If you select the iTunes format, standard iTunes usage rules apply.
A. Yes, currently FOX uses DRM on their digital copies.
A. The activation code is supplied on the insert in the original Blu-ray or DVD package.
A. Yes, FOX will continue to offer Digital Copy and other new features on as many of our products as possible.
A. For Digital Copy inquiries please email firstname.lastname@example.org or dial (866) 520-6606.